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  Obtaining Tech Support  

 

You can contact us for support in 2 ways:

  1.  Via our Technical Support Forum
    This is the preferred method of contacting us for Technical Support, and will always receive the highest priority in replying. It is not suitable for sales queries or non technical questions
     
  2. Technical Support via E-Mail. Please contact us at support@pocketcook.net or by clicking on the Live Support banner above when we are off-line  providing
    (a) The product you purchased (incl. type of PDA or Phone) and version number. eg. Pocket Cook Deluxe for Pocket PC version 5.1.175
    (b) A detailed description of the problem. (please no requests like 'my pocket cook has stopped working. please help')
    (c) Any screenshots demonstrating the problem. The more information you provide the quicker we can help. Most delays in resolving problems are caused by vagueness in describing the problem necessitating several e-mails to work out what is going on.

We check our email daily, and the technical support forum several times daily. During weekends, holidays and vacations there can sometimes be a delay in replying. Remember there are 24 time zones in the world! Please consult our Technical Support Forum before contacting us. Most problems that people experience are probably there in one form or another. Also look carefully through our FAQs and Support News to see if your problem is mentioned there.

 
   
  Technical Support News  

 
Receiving an error when starting Pocket Cook PC software. - Tuesday, January 10, 2006
If you receive an error (0xc0000135) starting Pocket Cook PC version you need to install Microsoft .NET framework on to your computer. This is on most computers today. This is not an option anymore it is required. You can find it here
Version 7.4 has been released - Wednesday, March 23, 2005
VGA support on high resolution VGA Pocket PCs is now available with version 7.4. Only users with a full registration key can install the VGA version. Users with only an Upgrade key need to make a donation before the VGA Installer can be downloaded. 
Problems Syncing Cookbook to Palm PDA in Version 7.3 - Wednesday, February 23, 2005
On a few setups involving Palm PDAs, the hotsync process sometimes does not work. This is caused by a registry corruption. To fix this Download this zip file and then unzip and place the file setconduit.exe in your Pocket Cook Program Folder and then run it. If your Program Files folder is not on the C: drive you may have to edit the path in the program window that is displayed when it starts up. Important: Please reboot your PC after running the SetConduit fix. 
New version of Pocket Cook correcting Syncing Issues - Monday, February 07, 2005
The problem identified in the news item below has now been fixed permanently with this new release. In addition two issues with syncing on the Pocket PC have been corrected. If you were having problems transferring shopping lists or menus from PDA to PC or syncing recipes from the default cookbook location then this release will resolve those issues. 
Pocket Cook Deluxe Version 7.3 Released - Thursday, November 18, 2004
Version 7.3 is available for download. This new version changes the way Booster is installed, adds support for VGA Pocket PCs, cut and paste for editing recipes on the Pocket PC and Palm and other minor enhancements and fixes. Registered users should download the patch and not the full version. The patch is available from here
Pocket Cook Deluxe Web Edition 7.1 Released - Tuesday, June 15, 2004
Version 7.1 is available for download. This new version adds Nokia Series 60 support and fixes a few minor bugs. Additionally it provides web syncing support to this pocketcook.net web site. Registered users should download the patch and not the full version. The patch is available from here
Microsoft Activesync 3.7.1 Build 4034 Released - Monday, June 14, 2004
In order to transfer recipes successfully with Pocket Cook version 5.1 if you are running Activesync 3.7.1 you MUST download and install the latest build (4034) of Activesync 3.7.1 You can download from here
Pocket Cook Deluxe Web Edition (Version 7) Released - Thursday, May 20, 2004
Our latest product with built in support for all PDA typoes, web syncing and loads more. You need Microsoft .Net Framework 1.1 
Microsoft Support Files not now included - Tuesday, November 25, 2003
From release 5.1.175, various Microsoft support files have been removed from our downloads to reduce the download time. Users of older Windows systems (older than about 3-4 years) can download an automatic program that will install these files. If you receive any errors when starting Pocket Cook on your desktop, download the Pocket Cook Runtime from here
Pocket Cook Deluxe support for Windows Mobile 2003 - Tuesday, November 25, 2003
Pocket Cook for Pocket PC 5.1 (Build 177) released. This provides support for Mobile Windows 2003 devices and fixes some minor bugs in the companion. An update is available for registered users of the full version. Please contact us for further details. 
 
   
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