You can contact us for support in 2 ways:
- Via our Technical Support Forum
This is the preferred method of contacting us for Technical Support, and will always receive the highest priority in replying. It is not suitable for sales queries or non technical questions
- Technical Support via E-Mail. Please contact us at support@pocketcook.net or by clicking on the Live Support banner above when we are off-line providing
(a) The product you purchased (incl. type of PDA or Phone) and version number. eg. Pocket Cook Deluxe for Pocket PC version 5.1.175
(b) A detailed description of the problem. (please no requests like 'my pocket cook has stopped working. please help')
(c) Any screenshots demonstrating the problem. The more information you provide the quicker we can help. Most delays in resolving problems are caused by vagueness in describing the problem necessitating several e-mails to work out what is going on.
We check our email daily, and the technical support forum several times daily. During weekends, holidays and vacations there can sometimes be a delay in replying. Remember there are 24 time zones in the world! Please consult our Technical Support Forum before contacting us. Most problems that people experience are probably there in one form or another. Also look carefully through our FAQs and Support News to see if your problem is mentioned there.